Work hours: 8:00 am to 5:00 pm Monday–Friday, or as necessary.
Job summary: processes service requests, prepares paperwork for escalated calls, and fulfills customer needs to ensure full customer satisfaction, using both common and proprietary concepts, practices, and procedures within a call center environment.
Job duties:
- Provide fast, friendly, and fun customer service to both internal and external customers
- Answer incoming calls related to service, billing, and other departments
- Schedule service and estimate appointments in a timely manner
- Make outbound calls to book, confirm, and survey upcoming or completed appointments
- Manage customer concerns and work to resolve them efficiently and effectively
- Help less experienced representatives understand our brand, policies, and procedures
- Other assigned duties as directed by management
Applicants are subject to a new-hire drug screen. We are a drug-free workplace.